Terms and Conditions – Official Website

1. Scope
These terms and conditions, hereinafter referred to as the Terms and Conditions or Terms, comprise the entirety of the agreements between you, hereinafter the CLIENT, and APARTAMENTOS DUNAS CLUB S.L., with registered address at CALLE PULPO 2, 35660 CORRALEJO, FUERTEVENTURA, hereinafter the COMPANY.

The company is registered in the Commercial Register with the following registration details: Sheet TF-36207, Folio 146, Volume 2687, Entry 1.

Both contracting parties mutually acknowledge that they have the legal capacity required to enter into these Terms.

2. Conclusion of the Contract
By processing the corresponding booking, the Client confirms that they have read, understood and accepted these Terms. Acceptance of the information contained in this document therefore implies acceptance of any legal documents referenced herein, specifically the Privacy Policy and the Cookies Policy. This constitutes the conclusion of a contract between the parties, namely between the CLIENT and the COMPANY.

In this regard, please note that the personal data provided for the processing of the booking will be handled in accordance with the COMPANY’s Privacy Policy published on its website.

3. Purpose
The purpose of this contract is the products and/or services offered by the COMPANY and purchased by the CLIENT through the booking process.

The Booking section of the COMPANY’s website lists the available products and/or services, along with their specific features and conditions. By accepting these general terms during the booking process, the CLIENT also accepts the specific conditions applicable to the selected product or service.

4. Availability of the product or service
All bookings are subject to availability at the hotel. Should any difficulties arise in fulfilling the booking, any amounts paid by the Client will be refunded. The COMPANY reserves the right to withdraw any product or service from the website at its discretion.

5. Economic Conditions
The prices of each product or service offered by the COMPANY are published in the relevant section of the website, specifically in the Booking section.

Prices may be subject to change at any time; however, any cancellations, where applicable, will not affect bookings for which confirmation has already been issued.

The final price of the booking will be that indicated at the exact moment of completing the online booking or payment. In the event of a manifest pricing error, the Client will be informed as soon as possible so that they may reconfirm the booking at the correct price or cancel it.

Amounts due must be paid using the payment method selected by the Client.

Failure to pay any amount stipulated in this contract shall entitle the COMPANY to suspend the booking or contracted service, either temporarily or permanently, and, where appropriate, terminate the contract. The COMPANY may claim from the CLIENT any costs incurred due to non-payment, including banking and additional administrative expenses.

6. Booking process
· Booking procedure
To make a booking, you must follow the online booking process and complete all the steps required to finalise the electronic contract.

1º You must select the service you wish to purchase.

2º Select the booking to verify that the chosen service is correct.

3º You must enter your personal details. If you are a registered user, you will only need to enter your login and password; otherwise, you must register and provide the necessary details so that the COMPANY can process your booking.

4º Select the payment method and, depending on the option chosen, provide the necessary details to complete the payment.

5º The Client will receive on screen and by email, at the address provided during registration, a confirmation of the booking with a summary of the reservation, allowing the Client to store this acknowledgement.

· Payment method
Payment will be made using the method selected during the online booking process. Currently, the COMPANY accepts the following payment methods: Visa, MasterCard.

· Contract
Before completing the purchase, the Client must read and accept these Terms and Conditions, which govern the relationship between the COMPANY and the CLIENT.

Once accepted, this document will be sent by email to the CLIENT so that it may be stored and consulted at any time.

The language of this document and of any legal or informational document on the COMPANY’s website is Spanish. Should the Client wish to access any document in another language, they may request it by emailing: dunasclub@a-caledonia.com , and, where possible, a translation will be provided.

· Customer service
Customer service is available at all times. Clients may contact us via our website, telephone or postal address in order to submit complaints, claims or request information about the contracted service. A record of the complaint will be kept and a copy will be sent to the CLIENT. We will respond as soon as possible, within a maximum period of one month from the submission of the complaint.

If the CLIENT is not satisfied with the resolution, they may access an out-of-court dispute resolution system. The European Union has created an online dispute resolution platform, accessible via the following link: https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home2.show&lng=ES

7. Cancellation policy
The COMPANY has established the following cancellation policy:

Free cancellation up to 2 days prior to the client’s arrival date. After this period, or in the event of a no-show, the hotel may charge 100% of the booking.

8. Technical means for correcting errors
The COMPANY’s website includes a system whereby, in certain sections, if the CLIENT does not correctly complete their details or leaves required fields blank, a warning message will appear allowing the error to be corrected.

However, if incorrect information has been entered and cannot be corrected through the website, the CLIENT may contact the COMPANY at: dunasclub@a-caledonia.com

9. Industrial and intellectual property
The CLIENT acknowledges that all website content, products, trademarks, trade names, designs, texts, images, etc., are protected by copyright owned by the COMPANY. Therefore, reproduction, transmission or registration is not permitted without prior authorisation. However, the user may use the information provided to manage their booking and related contact details.

10. Severability
If, for any reason, any provision of these Terms is declared invalid or unenforceable, this shall not affect the validity or enforceability of the remaining provisions, and the affected provision shall be applied to the fullest extent permitted by applicable law.

11. Termination
Failure by either party to comply with any of the obligations set out in this contract, each considered essential, shall constitute grounds for termination. Likewise, this contract shall be terminated in the event of any general or common grounds for contract termination.

12. Applicable law and jurisdiction
The purchase of products through the COMPANY’s website, as well as its general use, shall be governed by Spanish law. In accordance with Clause 2 of this document, entering into this agreement implies acceptance by the parties of each and every clause contained herein.